Privacy Policy

Pipeline HQ ("we", "us", "our") operates in Australia (ABN 76 131 675 898).

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including Australian privacy principles where relevant.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website and services.

Pipeline HQ provides a Channel Activation & Follow-Up Engine for IT vendors, distributors, resellers, MSPs, and systems integrators — including partner and end-user outreach on behalf of clients where programme rules allow.

As part of this, we may process personal data on behalf of our clients (for example partner contacts, reseller accounts, and campaign cohorts in PRM/CRM exports).

a. Information You Provide

• Name
• Email address
• Phone number
• Business details
• Information submitted via forms (e.g., enquiry forms, strategy calls)

b. Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and tracking data

c. Client-Provided Data (on behalf of clients)

We may process data provided by our clients, including:

• Partner, reseller, and end-user contact details supplied by clients
• Deal registration, PRM, and CRM export data
• Campaign and MDF cohort lists
• Communication and outreach records

• Respond to enquiries and provide services
• Book and manage strategy calls
• Deliver partner activation and follow-up campaigns
• Improve our website and services
• Communicate updates, insights, or marketing (where appropriate)
• Comply with legal obligations

As part of our services:

• We may use AI systems, automation tools, SMS, email, and voice technology
• Communications may be automated or semi-automated
• Conversations may be recorded or logged for quality and service delivery

We ensure reasonable safeguards are in place when using these technologies.

We do not sell personal information.

We may share data with:

• Service providers (e.g., hosting, CRM, communication platforms)
• Technology partners (e.g., messaging, voice, or AI infrastructure providers)
• Our clients (where we act on their behalf)
• Legal or regulatory authorities if required

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

Data may be stored or processed in:

• Australia
• Hong Kong
• Other jurisdictions where our service providers operate

We use cookies and similar technologies to:

• Improve user experience
• Analyse website performance
• Support marketing and remarketing

You can control cookies through your browser settings.

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (where applicable)
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

• Our website may contain links to third-party websites.
• We are not responsible for their privacy practices.

We retain personal information only as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Support legitimate business operations

• We may update this Privacy Policy from time to time.
• The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pipeline HQ
ABN 76 131 675 898
Email: admin@pipelinehq.com