Terms of Service

These Terms of Service ("Terms") govern your use of the Pipeline HQ website and services ("Services").

Pipeline HQ (ABN 76 131 675 898) provides these Services to businesses in Australia and internationally.

By using our website or engaging our services, you agree to these Terms.

Pipeline HQ provides a Channel Activation & Follow-Up Engine designed to:

• Activate existing partner, reseller, and programme cohort data
• Recover stalled deal registrations and under-worked handovers
• Run structured follow-up with deal reg checks where applicable
• Document outcomes for client reporting (including MDF evidence where agreed)

We do not guarantee specific results. Commercial terms depend on scope, tracking method, and agreed success markers.

You must:

• Be at least 18 years old
• Be authorised to act on behalf of your business
• Provide accurate and complete information

4.1 Scope of Work

Services may include:

• Partner and reseller activation campaigns
• Deal reg and enquiry recovery sequences
• AI, SMS, email, and voice outreach
• Reporting packs for alliance and MDF review where scoped

The exact scope will be agreed upon separately (e.g., proposal, agreement, or onboarding).

4.2 No Guarantee of Results

While our systems are designed to improve outcomes:

• We do not guarantee revenue, sales, or conversion rates
• Results depend on your database quality, offer, response handling, and sales execution

4.3 Client Responsibilities

You agree to:

• Provide accurate and lawful data
• Ensure you have the right to contact your leads/customers
• Respond to inbound opportunities generated
• Maintain your own compliance with marketing and privacy laws

5.1 Payment Terms

• Fees will be agreed in writing before commencement
• Services will not begin until payment is received (unless otherwise agreed)

5.2 Deliverables & measurement

• Success markers (e.g. replies, booked calls, deal reg updates, or pipeline progression) are agreed in your engagement scope
• Reporting format depends on programme and cohort rules outlined in your agreement

5.3 No Refunds

• Payments are generally non-refundable once services have commenced
• Exceptions may be made at our discretion

You acknowledge that:

• We may use AI systems, automation, SMS, email, and voice technologies
• Some communications may be automated or semi-automated
• Conversations may be recorded or logged for service delivery and optimisation

7.1 Client Data

You retain ownership of your data.

By providing data to us, you confirm:

• You have the legal right to use and share that data
• You have obtained any required consent from your contacts

7.2 Compliance Responsibility

You are responsible for:

• Compliance with spam, privacy, and marketing laws (e.g., Spam Act, GDPR where applicable)
• Ensuring your outreach lists are compliant

We act as a service provider — not the data owner.

• All systems, frameworks, messaging, and processes developed by Pipeline HQ CAFE remain our intellectual property
• You are granted a limited, non-transferable right to use deliverables for your business

You may not:

• Copy, resell, or replicate our systems without written permission

Both parties agree to:

• Keep confidential information private
• Not disclose business, operational, or strategic information without consent

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid for the Services

We are not responsible for:

• Lost revenue due to client inaction
• Poor lead quality or inaccurate data
• Sales outcomes outside our control

We may suspend or terminate services if:

• Payments are not made
• You breach these Terms
• There is misuse of our systems

You may terminate services as per your agreement terms.

We may use third-party platforms (e.g., CRM, messaging, AI tools).

We are not responsible for:

• Downtime or issues from third-party providers
• Changes in their functionality or policies

You agree not to:

• Misuse the website
• Attempt unauthorised access
• Interfere with performance or security

• We may update these Terms at any time.
• Continued use of our Services constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Australia, unless otherwise agreed in writing.

For any questions regarding these Terms:

Pipeline HQ
ABN 76 131 675 898
Email: admin@pipelinehq.com